1Who should I contact concerning my haulage movement?
You can always call any of our CZE branches for information about a particular logistics support, including its current delivery status and location. CZE Service Centre details and contacts. Tel: +604-5025800 Email: pricing@czone.com.my
2How can I reach any CZE technical support representative?
You could call to +604-5025800 for further technical support from CZE or drop us an email at pricing@czone.com.my
3How do I know what class of freight I am shipping?
Most manufacturers and professional transportation managers are participating members of regional transport associations or are familiar with their products' classifications. If you are not sure of the proper classification of your freight, contact our CZE Customer Service Team at all branches and one of our specialists will help you determine the correct code for your shipment. CZE Service Centre details and contacts. Tel: +604-5025800 Email: pricing@czone.com.my
4Who do I call for more information about a specific service or product?
CZE customer service specialists are will-informed about the wide array of products and services we offer and are happy to help determine how we can best serve you. CZE Service Centre details and contacts. Tel: +604-5025800 Email: pricing@czone.com.my
5Who do I call if my shipment needs special handling?
Call your CZE customer service facilities are capable of handling almost any size, shape, or density of freight. If your freight requires special consideration, note your needs on your bill of lading and call your Customer Care Team. CZE Service Centre details and contacts. Tel: +604-5025800 Email: pricing@czone.com.my


Additional Charges (also called "Miscellaneous Charges")
Charges made for performing services beyond normal pickup and delivery such as inside delivery or storage charges.

Air Freight Forwarder
An airfreight forwarder provides pickup and delivery service under its own tariff, consolidates shipments into larger units, prepares shipping documentation, and tenders shipments to the airlines. Airfreight forwarders do not generally operate their own aircraft and may therefore be called “indirect air carriers”. Because the airfreight forwarder tenders the shipment, the airlines consider the forwarder to be the shipper.
Bill of Lading (B/L)
A bill of lading is a binding contract that serves three main purposes: (1) a receipt for the goods delivered to the carrier for shipment; (2) a definition or description of the goods; and (3) evidence of title to the relative goods, if “negotiable.”
Break-bulk Terminal
Break-bulk Terminal Consolidation and distribution center. A facility in our system that unloads and consolidates shipments received from both its smaller terminals and from other break bulks. This facility may have its own city operation.
Cargo Claim - A “Cargo Claim” is a demand made upon a transportation company for payment due to freight loss or damage alleged to have occurred while shipment was in the possession of carrier. Under the terms and conditions the Uniform Bill of Lading, all cargo claims must be filed within the specified period.
Any article of commerce. Goods shipped.
The person or place where a shipment will be transferred for the last time (destination); the individual or organization to which the freight is addressed.
Delivery Receipt
Document dated and signed by consignee or its agent at the time of delivery stating the condition of the goods at delivery. The signed delivery receipt is returned to the driver for retention at the terminal as proof of delivery. The customer retains the remaining copy.
Any commodity being transported.
Freight Bill
Shipping document that gives a description of the freight, its weight, amount of charges, taxes, and whether the bill is collect or prepaid. If bill is prepaid, shipper pays freight charges. If bill is collect, the receiver of the goods or a third party pays freight charges.
Hazardous Material
Hazardous materials are defined by the U.S. Department of Transportation in accordance with the Federal Hazardous Material Law. A substance or material may be designated as hazardous if the transportation of the material in a particular amount and form poses an unreasonable risk to health and safety or property. Hazardous material includes: explosives, radioactive materials, etiologic agents, flammable or combustible liquids or solids, poisons, oxidizing or corrosive materials, and compressed gases. For more information, go to the U.S. DOT web site at http://hazmat.dot.gov.
Less-Than-Container Load (LCL)
Freight from several shippers loaded onto one trailer. Each shipment usually weighs less than 5 metric tons. CZE is primarily an LCL carrier, utilizing a hub and spoke network to efficiently move freight from origin to destination. LCL is in contrast to truckload in which only one shipment from one shipper is loaded in a trailer.
Minimum Charge
The lowest charge for which a shipment will be handled after discount and/ or adjustment.
Payment Terms
Generally, the shipper is responsible for payment of prepaid shipments and the consignee is responsible on collect shipment. A third party indicated as payer on the shipping papers may also handle payments.
Service Center
Any EAE terminal (or facility).
Shipping Documents
Papers accompanying a shipment as it moves through the roadway system.